Here at Abaya Lounge, we hold high degree of standards when it comes to the quality and packing of your order. All items are quality controlled and checked for any faults before they are dispatched to customers. We want you to be completely happy with your order, but if for whatever reason it doesn’t satisfy you 100%, you have the option to return the item for a refund within 14 days. Refund of the cost of the goods is solely conditional upon goods being returned in the original packaging and in a re-sellable condition.
All item(s) must be returned in good condition, you will then receive the refund for the item except for sale items. Any item(s) returned with damage caused by the customer due to perfume scent or a mark on the abayas due to hair oil, deodorant or make up from trying on the item may be issued with a 25% reduction refund.
- Full price items can be returned within 14 days for a full refund or exchange.
- Return the items with all Abaya Lounge tags intact.
- Sale items cannot be returned and do not qualify for refunds.
- You must arrange your own shipping.
- It is advised you to keep the postal tracking number and to ensure you have insurance for your return package.
- Free items sent with your order which is a part of any promotion must also be returned to acquire your full refund.
- Promotional offers received upon any orders will not be eligible as a part of that promotion after any returns will be reflected in refunds. Original delivery charges are non-refundable and if the delivery charges were waived being the part of a promotion, refund will be excluding the delivery fee.
- Returns that are damaged, worn, soiled, washed, fabrics that are damaged, pulled or altered will not be accepted. We advise that when trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.
- Abaya Lounge will not refund any goods that have been signed for by another delivery address, or for items returned to us which are lost and fail to reach us. Please make sure items are accompanied by a tracking number provided by your courier company.
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
When returning goods to customer services or in-store, refunds will be paid to the same method of payment used on the original order.
Returning your order items
Please email us with your order number and reason for return. All items are quality controlled and checked for any faults before they are dispatched to customers. You will receive a reply within 48 hours with a return address.
Please note all shipping costs are incurred by the buyer. Abaya Lounge will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.
We recommend that you:
- Contact us prior to sending a return and make us aware of the return.
- Pack the item(s) securely in the original product packaging. Please include all parts, for example belts, buckles, hoods…and so forth.
If you have any questions regarding your order or any aspect of our website please contact us via email or by simply filling out the contact form.