FAQ

Where can I find my order number?

Your order number is included in your confirmation email and any follow-up emails. You can also find it on your account order page. It starts with "#AL" followed by digits (e.g., #AL12345678).

What payment methods can I use?

When you shop with us online, you can use the following payment methods: PayPal and PayPal Express*, , Mastercard, VISA, American Express, Klarna, Clearpay, Apple Pay, Google Pay, Shop Pay.

Can I cancel my order?

We can cancel your order upon request, provided the order hasn't been dispatched yet. To request a cancellation, please contact our customer service team via email at sales@abayalounge.com. To expedite the process, please include your order number and reason for cancellation in the email.

Where can I find my order number?

Your order number is included in your confirmation email and any follow-up emails. You can also find it on your account order page. It starts with '#AL' followed by digits (e.g., #AL12345678).

Can I amend or cancel my order?

We are happy to accommodate order amendments or cancellations if the order has not been dispatched yet. We can cancel your order upon request, provided the order hasn't been dispatched yet. To request a cancellation, please contact our customer service team via email at sales@abayalounge.com. To expedite the process, please include your order number and reason for cancellation in the email.

What payment methods can I use?

When you shop with us online, you can use the following payment methods: PayPal and PayPal Express*, Mastercard, VISA, American Express, Maestro, Klarna, Clearpay, Apple Pay, Google Pay, Shop Pay and credit cards.

I didn't receive an order confirmation

You'll receive an order confirmation email right after you complete your purchase. If you don't see it, contact us at sales@abayalounge.com and we'll be happy to help.

Where does Abaya Lounge deliver to?

Abaya Lounge delivers worldwide to over 100 countries! Visit our delivery page for more information.

How long does delivery take?

We are based in the UK, so all our orders are dispatched from our UK warehouse. Delivery time will vary depending on your location and chosen delivery option. Standard UK delivery typically takes 3-5 working days, while express delivery arrives within 1-2 days.

Who are your delivery partners?

We have partnered with many logistical companies to ensure your order is delivered with care. Some of these companies are: DPD, Evri, Royal Mail, FedEx, UPS & DHL.

What are your delivery costs?

Delivery costs can vary depending on the country you are ordering from and the chosen delivery option. Please visit our 'Delivery' page for more information on the shipping costs.

How long do I have to return items in my order?

We accept returns of items in your order within 14 days of delivery.

How do I start a returns process?

To initiate a return, navigate to the Returns Portal on our website and enter your order information. If you encounter any difficulties, please contact our customer service team at returns@abayalounge.com.

Are returns free?

Regrettably shipping costs are not covered, you can purchase a pre-paid return label for a fee from the returns portal or choose your own carrier to return your item.

In case of a return, will I receive a refund on the shipping cost?

Standard Delivery Charges: Unfortunately, standard delivery charges are non-refundable for returned items. Promotional Delivery: If your order originally qualified for free delivery due to a promotion and the return reduces the order value below the qualifying threshold, the original delivery fee will be deducted from your refund amount.